Results: QAI Serco-run NDIS call-centre survey
See the results In 2018, the NDIA decided to outsource the operation and staffing of the NDIS call-centre. The contract went to the private multinational Serco, which has government outsourced contracts here and in the Americas, the Middle East, UK & Europe and in other Asia-Pacific countries, and delivers services in justice, immigration detention, defence, […]