Disability Information Helpline

Image of man thinking in front of a blue background, with icons for staying at home, washing your hands and physical distancing floating around his head. Australian Government logo in top left corner and box with big question mark in it that says "Questions about coronovirus (COVID-19)?Do you have disability? Are you currently in New South Wales, or have recently visited? Do you have concerns about coronavirus? Support is available to you.


You can contact the Disability Information Helpline to talk about your concerns in relation to coronavirus (COVID-19), for example if:


  • your support worker has not turned up
  • your provider has stopped services
  • it’s hard for you to get food, groceries, medications or other essential items
  • someone close to you has symptoms of coronavirus
  • you are feeling really upset
  • anything else is worrying you.


To contact the Disability Information Helpline, please call 1800 643 787.


The Helpline is available Monday to Friday 7am to 7pm (AEST). It is not available on national public holidays.


If you are deaf or have a hearing or speech impairment, you can call the National Relay Service on 133 677.


If you require support in another language, you can use the Translating and Interpreting Service (TIS National) free of charge by:


  • calling the Disability Information Helpline on 1800 643 787 and asking for an interpreter. The counsellor will make the arrangements, or
  • calling TIS on 131 450 and asking to be connected to the Disability Information Helpline on 1800 643 787.


The Disability Information Helpline is free, private and fact-checked.

The Disability Information Helpline is funded by the Australian Government.


For more information about the Disability Information Helpline, including Easy Read and Auslan resources about coronavirus, visit www.dss.gov.au/disabilityhelp.